Publications

Recent Blog posts
Sep 11, 2015, 12:31 PM
I'm excited to be one of the judges at the UK Customer Experience Awards 2015. Join us on 25th of September in London at The Park Plaza, Westminster Bridge.
Jun 22, 2015, 9:15 PM
Eight things to consider before Incentivising employees based on customer experience or satisfaction feedback. 1. Incentivising employees based on customer experience or satisfaction feedback. 2. How…
Jan 28, 2015, 2:37 PM
Have you ever found yourself exhausted after shopping in a rearranged supermarket? The retailer forces you to process high quntities of data to navigate the new layout and hope you will try something…