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Sep 11, 2015, 12:31 PM
I'm excited to be one of the judges at the UK Customer Experience Awards 2015. Join us on 25th of September in London at The Park Plaza, Westminster…
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Jun 22, 2015, 9:15 PM
Eight things to consider before Incentivising employees based on customer experience or satisfaction feedback. 1. Incentivising employees based on…
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Jan 28, 2015, 2:37 PM
Have you ever found yourself exhausted after shopping in a rearranged supermarket? The retailer forces you to process high quntities of data to…
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Jan 16, 2015, 10:48 AM
The different types of customer satisfactions surveys and what to consider before choosing type as well as classic issues with using the surveys…
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Jan 10, 2015, 8:51 PM
Key elements of building a customer satisfaction programme and lessons learned by working with different companies. The elements which are addressed…
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Nov 19, 2014, 9:33 AM
For the last few years, there has been a discussion in customer analytics around the possibilities of using Social Media (and other verbatim) data.…

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